Thinking Results Blog


The hole in the Online Sales doughnut.

2nd October 2011  |  Category: Analytics  |  Tags: Behavioural Data, Behavioural Marketing, Campaign Analysis, Channel Analysis, Conversion, Customer Satisfaction, Customer Service, eCommerce, Metrics, Online Sales, Optimisation, Planning and Optimisation, ROI, Web Analytics

In brand circles the understanding of pre-sale brand experience goes back to the infancy of advertising where ‘trial and then adoption’ was first understood, but how does this understanding of sales experience translate Read More

Know our customer

2nd May 2011  |  Category: Optimisation  |  Tags: Conversion, customer, Optimisation

No matter how hard we try, we obviously won't be able to convert every potential customer into a customer. And there's no point in trying, which is why it's important to establish who our customers really are and go to work Read More